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AI-assisted clinical notes

We use Heidi, a medical-grade AI scribe, to help your specialist focus fully on you during your consultation — rather than on typing notes.

How it works

  1. 1

    You arrive for your appointment

    Your specialist will let you know that Heidi is in use. You can opt out at any time — just say so.

  2. 2

    Your consultation is transcribed

    Heidi listens to the conversation and generates a draft clinical note. Audio is processed securely and not retained after transcription.

  3. 3

    Your specialist reviews everything

    Your doctor reads, edits, and approves all clinical notes before they are saved or sent anywhere.

  4. 4

    Your records are automatically deleted

    All data held by Heidi is automatically deleted within 48 hours of your consultation.

What this means for you

More face-to-face time

Your specialist can give you their full attention rather than typing during your consultation.

More thorough notes

AI-assisted notes are more complete and accurate, which means better continuity of care.

You stay in control

You can ask us not to use Heidi at any time, for any reason — no explanation needed.

Frequently asked questions

Is Heidi listening to everything I say?
Heidi only transcribes audio during your consultation, and only when your specialist has it active. It does not record anything outside of the consultation room or session.
Who can see my notes?
Only your specialist and their clinical team can access your notes. Heidi does not share your information with third parties. Your notes are treated with the same confidentiality as all other health records.
Is my data stored overseas?
Heidi is an Australian-developed platform designed specifically for the Australasian healthcare environment and complies with relevant privacy regulations. Data is processed securely in Australia and deleted from Heidi's systems within 48 hours of your consultation. For full details, visit heidihealth.com.
Could the AI make a mistake in my notes?
Yes — like any AI tool, Heidi can make errors. That is why your specialist always reviews and approves clinical notes before they are saved or sent. The AI assists; your doctor decides.
What if I don't want Heidi used during my consultation?
Simply tell us — before or during your appointment. There is no need to explain yourself. We will document your consultation manually instead. You can also indicate this on your registration form.
Will Heidi be used if I bring a support person?
Yes, unless you prefer otherwise. If you bring a support person or whānau member, their voice may also be captured during the consultation. Please let us know if you have any concerns about this.
Can I access the notes made during my consultation?
Yes. You are entitled to access your health records. You will receive a copy of your consultation letter and operation report. For access to other records, please contact us.
Where can I ask a question not answered here?
You can contact us at contact@aucklandgynae.co.nz — we will be happy to help with anything not covered in these FAQs.

Prefer not to use Heidi?

You can opt out at any time — on your registration form, at reception, or by telling your specialist at during your appointment. No explanation is needed.